Purchased 3 x handsets and mobile contracts 13 Jan, cancelled 14 Jan, returned handsets 15 Jan, fought to get PAC codes which took until 27 Jan! they still have not refunded the upfront costs £150 owed to me, now 8 Feb 2021! Had to complain a number of times and involve Ofcom too. Cancelled them due to very poor service from ID Mobile, they kept me on a chat box and passed me around 8 operatives who made me clear security each time. I had to contact them ten times with the longest call lasting 2 hours and 36 minutes. I complained to CPW, then received a letter saying they'd dealt with my complaint! and provided an obsolete number to contact them on said letter! Then CPW informed me they had posted a cheque to me! Is it 1984 or 2021? I am still waiting for that cheque to arrive and why are they encouraging me to go out to the bank in the middle of a pandemic? Not good and all because of the poor service with ID Mobile. Please issue me my refund, you owe me £149.97 I have lost many hours trying to sort this out! Compensation due!