NEVER BUY A PHONE FROM CARPHONE WAREHOUSE AS THEY ARE JUST PLAYING AND CHEATING WITH THEIR CUSTOMERS MONEY..... I BOUGHT A SAMSUNG PHONE ON MONTHLY CONTRACT...PAID ALL AND THEN FINISHED MY CONTRACT AND NOW WHEN I CONTACT CARPHONE WAREHOUSE, IT SAYS THAT THEY CANNOT UNLOCK MY PHONE AND I WOULD HAVE TO CONTACT MY NETWORK SERVICE PROVIDER WHERE ON THE OTHER HAND O2 MY SERVICE PROVIDER SAYS I NEED TO GO TO THE PLACE WHERE I BOUGHT THE CONTRACT THAT IS CARPHONE WAREHOUSE HAS TO UNLOCK MY PHONE. NOW THAT I HAVE FULLY PAID MY CONTRACT AND MONEY FOR THE HANDSET AND AFTER ONE WHOLE YEAR I CANNOT UNLOCK MY PHONE BECAUSE THESE TWO COMPANIES HAVE GOT STUPID POLICY THAT ARE CONTRADICTORY AND THE ONE WHO HAS BEEN SUFFERING ARE THE CUSTOMER WHO BOUGHT THEIR PHONE FROM CARPHONE WAREHOUSE. CARPHONE WAREHOUSE TOLD ME THAT THEIR HANDSETS ARE COMPLETELY UNLOCKED WHEN THEY SELL IT, THEN HOW THE HELL IS MY HANDSET LOCKED AND NOW WHAT WILL I DO WITH THIS PHONE......SHALL I THROW IT AFTER PAYING A FORTUNE FOR IT THE WHOLE YEAR......THIS MATTER HAS TO BE TAKEN SERIOUSLY AS THESE COMPANIES ARE CHEATING THEIR CUSTOMERS WHO HAS BEEN PAYING MONEY HONESTLY.