First started when my phone broke through no fault of my own and was sent off to be repaired through the warranty. I was originally told the phone would take two weeks to fix. However, I had to wait five weeks just to be told the phone couldn't be repaired. They offered me a budget android phone as a replacement which was worse than the HTC that had broken. I decided I wanted to cancel the contract, and was told that by giving the phone back I wouldn't be charged a cancellation fee. At this time, I was told the cancellation fee was £118. When I came back five days later to cancel, I was then told my phone couldn't cancel the contract as the trade in value was £45. I was then sent, by the Carphone Warehouse, to a local games trader to sell my phone at a higher value. After selling my phone for £72, I returned to the Carphone Warehouse where I was told that the cancellation fee had bumped up to £164. The staff acted as if there was nothing wrong with this, and looked surprised that I was angry about how many times I had been lied too. Not only are the staff clueless about their job, but the Carphone Warehouse policy on phone contracts is criminal. Worst phone provider ever.