I upgraded my EE contract via CPW. My new account was activated within 10 minutes (as informed by text message). My phone was then disconnected during what I believed to be the number transfer process. It took 6 days to connect the phone during which, I made several visits to CPW in Bath, totally unhelpful. I was told it's an EE problem and need to visit the shop. EE changed the SIM, still no joy. EE thought it to be a faulty phone and I should return to CPW. On returning to CPW, Bath, I was told I will have to return to Hereford to change the phone. I spoke to CPW customers service on about 5 occasion (over the phone), most unhelpful, each occasion I had to explain the situation, what made it more difficult was that, the contract is in my wife's name. She informed CPW that I can speak to them as they can to me about this account. The account was password protected. The five times I spoke CPW they claimed not to have a record that I can speak on this account, and each time I had to facilitate contact between CPW and the wife at work. In order to resolve the connection, I had to spend in excess of 15 hours and driving 60miles over 6 days. In addition I received no new work (self employed) for 6 days as I was not contactable. On resolving the phone connection CPW told me, "I was not entitled to any compensation for the time and annoyance in getting things sorted. However, I can get out of pocket expenses, which is about £24 pounds...better than nothing, I know. That was the 11th of August, despite complying with all CPW requests for receipts and itemised phone billing, I have had no response from them. I did call yesterday (21/08/15), I went through the normal process of identifying the account and myself. The response I got was, "I can not speak to you as your not the account holder." Luckily the wife was home, once again she gave CPW permission to speak with always about this account. The next question from CPW was, "What can I help you with?" as there was no information against my account...Eventually she found something and said, I will email you immediately after this call outlining our conversation and what is being done." Surprisingly, I have not had an email or any other correspondence. CPW have had more than 5 chances to put things right, they have not. I personally will not use their service again, I will not recommend the service regardless of how competitively priced they are. I have always been prepared to pay extra knowing I will get a good aftercare service if needed. I only used CPW on this occasion because of a recommendation and it's claims for great customer service.