I renewed my contract for the first time with Carphone Warehouse near York early this year and I assure you it will be the last time. My I-phone 5c in July decided not to power up and got very hot. I tried ringing their service centre and was kept on hold for over thirty minutes with a voice stating you are first in the queue in the end I hung up. Tried ringing their shop and was cut off both times after 5 minutes. So i travelled 25 miles and took it back to the shop and handed it over to either get it repaired or replaced under warranty. I was told to call back in a week and it should be sorted. What a lie, I was told that the phone's warranty was void because of a very small indentation on the side which was not there when I took it in. The manager at the shop could not care less so i grabbed the phone and left. I wrote to Carphone Warehouse and Dixons Carphone to complain and after 4 weeks had no reply at all. I e-mailed Carphone Warehouse but they say they had not received my letter. Every time i got an e-mail it was someone different and they just read you the riot act or from a poorly transcript how to deal with all complaints, avoiding the true issues, They were all untrained, spoke a load of rubbish and certainly not customer service orientated. I had to contact Apple Services in Ireland to get my Phone replaced. They were absolutely brilliant from the start, I was informed by Apple and the Apple service shop that Carphones assessment was complete rubbish. So please everyone keep well away from this rubbish company, they just want you to buy another phone or their insurance and I would not put it past them to void your insurance claim. i rate them -0 out of 10. Rubbish-rubbish-crap.