DO NOT DEAL WITH THIS BUNCH OF SHYSTERS !! I do wish I had discovered this web-site before dealing with the Carphone Warehouse, and their O2 partners in unholy alliance !!. Appalling customer service from the word go, no response whatever to numerous letters to Executive Level Complaints Team, and I am now being told that it will probably take a month from formal contract cancellation for them to refund a payment they were able to take instantaneously. I am now taking legal recovery proceedings ! Frankly, the business and financial administrative practices adopted by this outfit are sharp in the extreme and quite possibly unlawful. I am therefore also making a referral to the Office of Fair Trading.