Appalling- I strongly advise you to say clear- placed an order on line on Thursday- paid £59.99 for the handset- by Monday still had not received anything apart from the confirmation email. After making a call to complain received an email telling me the phone would be delivered Tuesday- not exactly Next day...the service had been so bad I checked the email to track where my phone was- no surprise then when it was found to not be tracking anything!! rang up complained-' their response - ''sorry about that but if you would like to go to our neatest store'' (miles from me on a rainy rainy day you can pick one up...'!! How about ''No!'' - you have taken £59.99 from my account and now you want me to waste time, petrol and parking to resolve your sub standard service- putting it politely. Shocking service, poor attitude and in my eyes a company that takes you money and is late delivering on what it advertises- in short cancelled the contract - now waiting 3-5 days for my money back!! Go to anyone...but DO NOT go to Carphone Warehouse. PS David Ross if you are reading this Customer complaint no LGD 0027829- take a look for yourself.