had a samsung galaxy on a 24 month contract with geek squad insurance, after 14 months my phone started crashing and some times wouldn't ring when getting calls. phoned up Carphone Warehouse, after been on hold for an hour. got threw to someone, told them my problem and they didn't have a clue on what to do to help me so put me on hold again to someone higher up in office who took my details, my problem ect then told me i have to ring there geek squad team, range them up and was told to send my phone in to be fixed, got it back a week later and same thing started again after a month, went back to Carphone Warehouse did the same process, took details ect, contact geek squad again who told me it must be a faulty phone and could trade me for a refurbished one this time. got a different phone back that was in lot worst condition all scratched and color faded round edges. rang up carphone wearhouse to complain and got hung up on. so the long and short of it. dont deal with Carphone Warehouse, there customer service team are all incompetent and rude. DONT even bother paying to go with there geek squad its total rip off and run by monkeys who obviously dont have any clue about phones