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Ayush
After buying a new Samsung Galaxy 6 Edge Plus from a Samsung Store, I wanted to buy a good quality Screen Protector for my phone (as anyone would do with a new phone). I was recommended by Samsung Store to go to Carphone Warehouse across the street, where I will not only get an Invisible Shield Screen Protector, but CPW people will also help me to put it, which is what exactly happened. However, I was told it would be an extra 5 GBP. I agreed and the salesman said he will get an expert to get it done. Firstly, as soon as he arrived he said (not asked) "I will not put the back cover as it will not fit into the clear view case that you just bought (as S6 Edge Plus comes with a full body cover)." I requested him to put both sides as I knew it will obviously fit into the cover, I have been playing with these toys since ages. Then this incapable expert took 35 minutes to put on the screen protector, ending up with putting the back protector horribly. When I raised a concern, the man (being rude) said all the ZAGG invisible shields comes like that only. When I asked him that why was I not informed before I bought it, he replied that it's coming for free anyway with the front one. Are you serious? Firstly, where is it written that its coming for free? How could you MISLEAD a customer like that? Just because you are not capable of doing your job right, you cannot mislead someone. I said I can't have my phone like that after paying 30 GBP, he said I can give you a new back cover but it will look the same any of the "Invisible Shields" do not work for these phone backs and I can't help it. Absolutely not going back to CPW again. I think all the leading telephone operators should pull off their collaborative agreements with CPW to save their associated reputation as well.
9 years ago
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