I went into the store and was treated very badly as I wanted a repair and didn't want to buy anything. I was in the store for over an hour to book a simple repair. When I went to collect the phone I was offered a replacement phone as mine could not be repaired and was told it would take 5-7 days to arrive. I would receive a text when ready to collect. I received no text. Eventually after 3 weeks I went into the store to be told the phone had been sent to the wrong store and they would retrieve it and send me a text. I received no text. I went into the store, as after several phone calls I could not contact them, and the phone was there. They said they had been trying to phone me which was a complete lie.