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Leon
AVOID THIS COMPANY LIKE A DISEASE!!!!!!! I WISH i COULD GIVE LOWER THAN 1 STAR REVIEW. I don't normally write reviews but this experience is absolutely disgusting. This company has provided the worst customer service I have ever experienced in my entire life. I ordered my Samsung Galaxy S6 edge on Wednesday with supposedly FREE next day delivery. When I called the following morning on Thursday they told me the E-Team hasn't even processed your order yet. They processed my order and told me it would arrive the next day which would be on Friday. When I called on Friday expecting to receive a tracking number, they told me there is no stock on the phone I ordered. I was horrified and told them this is poor service. The agent went off line I was waiting about 10mins and when he came back he told me its available and I can expect to receive it on Monday, I asked if I could have it on Saturday and he told me I would need to pay £7.50. So I agreed. I called again on Saturday only to be told its not available in stock. So I asked what stock do they have available? she told me they have white so I asked for that one. after waiting 15mins she tells me the gold is available in stock so it will be arriving on Monday. I called them today (Monday) for my tracking number she tells me there is no stock again. At this point I am furious. I asked to speak to a manager, she tells me they are all on call. After 1 hour and 25mins I am still waiting while she checks to see if there is going to be any stock because her internet is working. After listening to their automated music the line goes silent for some time. This call is eating my mins as I am using a mobile to make the call. Another wasted call. I need to call them again. Which I will do later today and I will record it this time. At the end of the day they shouldn't advertise products as if they have in stock only to disappoint and lie to customers. Might as well use another company because these guys are middlemen and they don't do a good job of it. This call center is based in South Africa and the staff are incompetent and provide in inaccurate information. I still don't have my phone or know when they will have any stock. Leon
9 years ago
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Carphone Warehouse has a 1.6 average rating from 1,631 reviews

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