Avoid buying a mobile phone from this company online at your peril I ordered a iPhone 11 online on the 11th of September the phone never arrived contacted customer services on 4/5 occasions and told they will hold an enquiry and I would receive a refund within 3 to 5-days still not received refund and I'm down £550 why should I have to wait while they hold a enquiry with the carrier, spoke to call center in India who struggle to understand you, told to go to local Curry's store still no refund, told me they would ring me one day at 13:00 no phone call, still no refund, rang customer services again spoke to supervisor she promised me I would receive a refund within, wait for it you guessed it 3 to 5 days, still waiting, who knows when I will get it. Next move might be a sit in at the local store think the press will enjoy that. Steer well clear of carphone warehouse or Curry's online or whatever there called.