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Katie
The Geek Squad at Carphone Warehouse in Westways, Greenford are money grabbing fools. First of all i was standing in line for ages without any sort of acknowledgement (which has happened before as well) and when i finally got to speak to someone about my 8 month old Iphone (that i had purchased from them) and the fact that it wouldn't turn on, they tried to blame me. They offered me 2 choices, 1 to send it off to be repaired for £80 or to upgrade for £100. I found neither of these options acceptable. He then proceeded to tell me that he could see water damage that would also be "my fault" so Apple would not help me either. I have since been into Apple who said after 8 months this shouldn't be happening and that the apparent "water damage" was actually a misaligned camera and that i was entitled to a new phone! To me, it seems like all the Geek Squad wanted was to get some money out of me!!!!!! Do not trust them!!!!!
9 years ago
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Carphone Warehouse has a 1.6 average rating from 1,631 reviews

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