This is what happened to me. Hello. I was visiting yesterday your shop located on 2, St Georges Retail Park, Leicester LE1 1SG . My intention was to buy a Sony Xperia Z5 mobile phone. There were three Carphone representatives on site. Two of them dealing with some customers, so the third one ( named TARAN ) asked me how can he help. I told him. He then went to one of his the other two colleagues and whispered to him that I want an Xperia Z5 and asked me to wait. TARAN disappeared for couple of minutes moving out some plastic big boxes. By the time he returned another customer came in shop. TARAN has choosed to deal with that latest customer while I was still waiting. His colleagues were still dealing with the initial customers were in the shop before me . ( here is a picture of Taran and that customer who came after me : https://www.dropbox.com/s/3lq81bdaohruw62/File%2015-10-2015%2C%2010%2009%2003.jpeg?dl=0 ) I was just waiting there like a fool , so decided to leave. Good ideea though as I found my Xperia Z5 elsewhere couple hours later and about £90 cheaper. So thank you for this. Was the first and last time I tried to purchase something from Carphone Warehouse. Sorry for you having so expensive and unprofessional services.