Poor communication: I ordered a phone online from the Carphone Warehouse and was soon sent an email acknowledgement that my order had been received and would soon be processed. Three days after ordering I called the Carphone Warehouse and after a 10 minute call established that the order had been cancelled because I had failed the "security check". I had no problem with this as I had seen a better deal elsewhere and was phoning to cancel this order myself. I was unhappy that I had not been informed about the cancellation in any way whatsoever. A very poor experience and I will not be using this company again. If you choose to do so, be prepared to keep chasing the firm for information as communication with potential customers is patchy.