saw a deal i liked online so i called to get more info on it. the sales guy on the phone pretended to offer me a better deal which had a higher upfront cost than the deal i wanted (so im guessing better commission because i dont see any other reason why he would lie) anyways he promised me the deal was better and had this one particular thing i needed from the contract. he never gave me an order reference number so i called back literally 2 mins later and was told my order didnt exist and that i wasnt allowed to speak to anyone except the guy who made my order as i didnt pass data protection. they got my surname wrong and my address wrong!! it took a week to even get an order reference and even then i wasnt allowed to speak to anyone using the customer reference or even cancel the order. i was so fed up! I had no information about my phone for a whole week and then all of a sudden i was given an email on friday evening saying my phone had been dispatched, no details as to when dpd will deliver it or roughly when it will come and customer services had no idea as well (the order number given on the email was one which was already collected in feb2015 when i made the order in oct 2015). i finally got the delivery sorted and received my phone and thats when i realised my contract didnt have what i had originally asked for. so i logged a complaint and got a call back on a friday evening three weeks later saying because it was their fault they would speak to vodafone and add it to my contract. they told me to call vodafone and confirm on that monday. When i spoke to vodafone they had NO CLUE what i was on about and told me to speak to carphone warehouse. the sales guy told me to 'trust him' and that it was all sorted and when i demanded for written proof this time he sarcastically agreed and hung up on me. Vodafone still have no clue what is going on. i've literally been going round in circles and i really do not recommend carphone warehouse to anyone. they are completely useless