Purchased a iphone online in September on click & collect £512 Only to find out the store had no stock so i cancelled the transaction online Received an email back saying no problem your account will not be charged Two weeks later i receive my credit card statement with the charge on it £512! I rang the customer services and they asked me for my card details so that they could refund me my money and that it would take up to 10 days for the money to go back into my account. Low and behold weeks later still no refund! More calls to the call centre to god knows where it is asking for my refund On the phone to them for over half an hour...they are now telling me that they do not have my details This has to be the worst encounter i have ever had with a national company Still out of pocket and on hold This is definitely the last time i use the Carphone Warehouse