I am amazed by the levels of incompetence of the carphone warehouse staff. After now being without my phone due to a damaged screen since last Friday and being continually mucked around I finally believed after speaking to the insurance team that the situation may be resolved. Stupid me. The first thing the insurance team told me was the staff member who initially tried to put the claim through caused the issue. Even though a member of staff at the branch told me my phone would be available Monday they were wrong, as the claim was being put through the system told her that the phone wasnt available and the branch should sort me a replacement. This it seems she disregarded and caused the ridiculous situation I am now in. So far I have been to the branch 4 times, emailed and phoned various departments, even earlier comments on Facebook were replied to in such a way to make it look like someone was trying to help only to not be followed up. This evening when I spoke to the insurance team I was told the branch that caused all my issues in the first place would be the ones that would have to sort the issue. My Note 3 was not available and they would have to sort me a replacement, I let them know that I wasnt happy that a branch that up to that point seemed to have done nothing to help me were now the people I had to rely on. I was told unfortunately there was no other option. I let her know I was on my way to the branch to get this resolved but I wasn't hopeful, I was assured that she would make notes on the system that would let them know what they needed to do but her department was there until 8 if they needed to speak to them. Imagine my amazement when I get to the branch and find im still stuck in the same situation, apparently in the 21st century because an incompetent member of staff pressed a wrong button nothing can be done for 72 hours! So I have now been to the branch 5 times paid carphone warehouse in insurance and excess fees close to £400 I still have no phone and will probably end up with a replacement phone that doesn't fit my needs! The company seems to be staffed by puppets that cant think for themselves that follow a set of rules there to look out for the best interests of their company and not the customer. They maybe a cheap place to get a phone but their phone insurance services and custmer service is diabolical and I would suggest thst unless you like being given the run around and annoyed by every member of staff you speak to its best to avoid carphone warehouses insurance and repair services like the plague.