Subject: Samsung Galaxy s6, 64GB, 24 Month contract with EE, bought at Carphone warehouse Hounslow on 13 Sep 2015. £110 device cost and £41.99 per month 24 months contract. Here is the summary of my experience with Carphone Warehouse Hounslow store. 1. The fast charger of the premium handset stopped working after 15 days of my purchase, when I went to report this issue, reply from the store staff is that, this is not covered in the warranty and after 25 minutes of requesting and explaining, they gave a spare used fast charger socket with a warning not to come back to the store again. 2. After 23 days, the device's screen developed a serious freezing fault, which stopped me using it properly and it was very random and I thought it's due to the screen protector which I applied on the screen to protect from scratches. I was very busy in the work, I could not visit the store immediately. I visited the Hounslow store on 13 October 2015 (just 30 days after the purchase). Branch manager checked the fault and accepted its faulty and I requested him to replace the handset with a new one, he bluntly refused and told me to come back next day to send the handset for repair. He gave a replacement handset a basic phone which is not useful me for my business needs. I returned this replacement handset back. 3. I waited 8 days, I did not heard anything, when I went to get an update on the progress in the repair, Branch Manager behaved rude. 4. The device got repaired after 10 days, when I went to collect the handset. I noticed a damaged mark (scratch) on the back glass of the device. 5. The staff refused to explain the fix and they refused to accept the damage done on the device while under repair. The serving staff said I was lying on all the above issues.( annoying and unacceptable ). Please consider the following, 1. Why should I NOT a have device for 15 days ( 5 days faulty screen + 10 days repair) for the amount I am paying monthly it's expensive. ? 2. Why should I have a damaged handset (acquired when it underwent repair)? 3. How much time I wasted visiting your store to resolve this issue? 4. What about my mental pain during these days and even now? I am NOT happy with this purchase and feeling really sad and frustrated about all these. Very bad Carphone warehouse service. I will never buy anything from Carphone warehouse from this day.