I have taken my phone to be repaired 4 weeks ago as it stopped working. After 2 weeks I received a text notifying me that the phone has been repaired and is ready to be collected. I checked the repair tracker online and it showed that my phone was repaired. Upon arrival at the Oxford Street repair centre the engineer tried to give me a mini version of my phone and when I pointed out that that is not my phone, he explained that my phone couldn't be repaired. This is unacceptable. The engineer told me that I can only get a refurbished one and that I will have to wait another week to receive it (this was also a lie as I had to wait 2 weeks). I explained that I don't want a refurbished phone as they are usually with problems. I called the repair centre to make a complaint and the lady kept me on the phone for 45 minutes explaining that they will register my complain but they can't do anything about it . I asked if someone will call me to try to resolve this problem and I was told that their department log the complaints but they don't do anything about resolving the issues. I asked for my old phone back and stated that I won't accept a refurbished one and I would prefer taking my old phone for a second opinion to a Samsung store and I was told that my phone has been recycled. Now, can someone explain to me how Carphone Warehouse can send my phone to be recycled without my consent? First of all the engineer didn't explain that my device will be recycled. He informed me that my phone will be repaired in around a week. If I knew this from the beginning I would have taken my phone to Samsung directly. And they are now saying that when I agreed to send my phone to be repaired I agreed to be sent for recycling in case it can't be repaired. This is beyond despicable. I was led to believe that if the engineers can't repair my phone, the phone will be sent to Samsung and that clearly didn't happen. Carphone Warehouse should respect their customers and try to support by giving correct information. I have not agreed to my phone being sent for recycling. It is the repair department's fault, lack of customer service management. I have received an email stating that if I don't collect the refurbished phone in 60 days they will send it as well for recycling. I have never experience anything like this before. I never had problems with Carphone Warehouse until I visited the Repairs Centre and hopefully the people who will read this review will think twice before going with their phone to the Carphone Warehouse Repair Centre / Geek Squad.