I bought a phone for my child in July so he could keep in touch with me because he is been bullied in the area. I had the phone for 2 months and it had a fault that I thought at the begging it was him not wanting to talk to me. As a result of the fault my child had an incident and was bullied in an alleyway and took the handset to have repaired. It was changed for a new one and this one started to display problems with the batter and I had it for less than 1 1/2 months and because it was on a sim free and not one of their contracts they are trying to ignore me. My partner went to the shop after I spoke to customer service explaining if it was faulty again I wanted to replace with a different one even if I had to but money onto of it and they told me to go to the store and they had but a not on the system. The sales person had a very bad attitude told my partner if he wanted something doing to go to another shop even though he saw it did not charge then when my partner was walking out of the shop he followed him and carried on disputing with him and looking for an argument. I filled a complaint with the shop was advised to go and tell them to look at he system because they had but on the system to call them to resolve the problem. When they went back he carried on been rude this time with my 12 year old son saying there is nothing on the system and then called me trying to pass as customer service and was arguing with me on the phone talking bad about my partner. At that point I explained to him I do not like arguments and that I called customer services that where supposed to call me and not him because I did not like to argue and he hanged up on me. Then when I tried to call customer service again and the repairs team hanged up on me twice telling me they where passing me to the complaints team and hanged up instead. I finally got back in touch with customer service and still have a phone with does not work for a child that is being bullied and in danger and they are trying to ignore me. Would not recommend anyone to buy a phone of them unless you want the worst customer service in the world. I would have given them 0 stares rating but it does not let me.