Pre ordered the Hawaei Nexus 6p with free Chrome cast audio online as a EE upgrade. I received a phone call confirming my order the next day. The customer advisor seemed very helpful, he advised me to change my order from the silver version to the Graphite version as apparently I would receive the Graphite version quicker. I agreed to do that, as I needed a new phone and fast. the adviser said he would also refund the £9.99 that I had spent on the phone. He also said that he would give me a check for £20 as compensation for having to change to a different colour. I got an email confirming my order as well as proof of the free Chromecast audio. All was well until a few weeks later when I got in touch to ask when my phone was going to be released. I contacted them on their Facebook page, they told me to send a private message so I did. They then told me to use their online contact form. I did this and received nothing back, no email and no phone call. I contacted them via the Facebook page again for the loop to begin all over again. I then phoned them only to eventually be told, my order had been cancelled by the customer advisor, but he opened a new one for me but apparently it was with E2save (a sister company of Carphone ware house for those who don't know). Eventually I received an email confirming me of delivery. But it was not from E2save but, directly from Carphone Warehouse. So I had been told a complete lie. I received the phone but no Chromecast audio and still no refunded money or my compensation. 14 days later I eventually received a cheque for £9.99. I have emailed Carphone Warehouse only to be told that the Chromecast audio was only 1st come 1st serve. I pre ordered this phone and the offer was still there 2 weeks later, when I checked. Clear false advertising. I also have the email to prove that my order included the device. Then there is the matter of the £20 compensation, the lady who replied to me about that said it was posted on the 29th of October. Where's it coming from? I have also posted a review on Trustpilot only to receive a reply from 'Jade' who replies to all bad reviews with exactly the same thing, she responds on trustpilot within one day, she asked me to email them again and I have done so 3 days ago, I've received nothing back. So I've also updated that review with this new info. Please think twice about going with this company, as there is no such thing as their customer service, the company are a disgrace and should not be trading in the UK.