Seemed to have a fine experience 2 years ago when taking out my phone contract...however i am so disappointed with the service when trying to upgrade. have spent all day trying to upgrade my phone, but the website keeps crashing everytime i try to place the order! tried different laptops, different browsers etc and the website just doesnt work! so i keep trying to place my order.... then i get a text saying my order has been placed (an hour ago?) but i cannot see what ive ordered... im not sure if ive ordered the phone or just the charger? there is absolutely nowhere i can see this either. Im now getting texts that my order is still in the basket, so absolutely no idea what is going on! No answer on the livechat, and have been on the phone for ages now and cant get through, which is funny given the amount of calls i get from this company! Have to wait and see tomorrow if ive ordered the phone or not (if it comes at all), part of me hopes i havent actually ordered the phone so i can just cancel my contract altogether! such a shame as 2 years ago i had a good experience, now i literally cannot seem to contact anyone!!!