Never again will I buy from this company or probably any of their associated companies. No customer care, was yelled by tattooed thug who happened to be store manager and left feeling intimidated and scared al because I said I thought they had miss sold me the phone insurance on a phone I wanted to claim on some 5 month latter, they wanted some 65% of the phone cost in effective insurance premium and totally flouted the FSA guidelines and regulations. Customer care would not let me have a copy of their complaints policy, and would not escalate the matter by merely read from a multiple choice sheet of answers. Talk about frustration and a waste of time. I consider this company to be a con and a poor one at that their only concern appears to be how to get the most money possible out of you, not even a pretence at care. Now considering legal action against them.