OK here's what my situation is regarding carphone warehouse is and be warned if your goods malfunction as this is what I've experienced . I recently started a contract for an iPhone 6 plus then 4 months in the phone develops a fault. On returning device to the car phone warehouse shop I'm verbally told that the repair would take between 7 and 14 days. Now I have been calling every few days and each time I'm informed that its gone for repair its being repaired its waiting to pass quality control till at 12 days in its now on transit from a repair centre in wednesbury. All seemed well until day 15 of my wait when I decide to go back to the shop and ask where is my handset. I'm then told its not been repaired at all. Its now being given a 3 days urgent repair health ticket. Yes folks this takes a repair through Christmas day and boxing day. Its obvious they're lying again I'm never getting this phone back. I'm also given the cheapest most horrible handset to use while my iPhone is away and when I proper get angry with them they give me a slight improvement of a handset that is still no better than rubbish but has an internet access albeit with such a small screen you can hardly see what you are doing. I've had to buy another phone because this company is incapable of offering a decent replacement and cannot be trusted to repair a device in good time. Definitely a company you should avoid at all costs. I currently have a 2 year contract with o2 but have had to go out and buy a phone to use the simcard for.