I am completely shocked at the treatment received by a member of staff and the supervisor/manager as I tried to pay cash for a Samsung S5 neo at Plymouth's Drakes Circus store. First of all I was bought out a unsealed box and when I asked for a sealed one I was told that I would not be covered for a refund as the unsealed boxes are the 10% that are checked and it is ONLY these that are refundable ??? After I had insisted and the member of staff had bought out my request of a sealed unit I was then told that I could only buy items with a total of £150 cash (I was holding the money) and that I would have to make a deposit to my bank if I were to make the purchase of £300 ??? I had the previous day bought a Nexus 5x for £350 cash at the New George Street store and received a complete refund in CASH two hours later after coming to the conclusion with the staff it was in fact used previously as it had been set up and was most likely a returned product. I felt very angered and frustrated with the treatment I received by the Drakes Circus staff and it was clear that because I didn't want to take a unsealed unit this had obviously annoyed them and that it was this that had caused them to suddenly change the stores policy on returns and cash purchases. I have since tried to make a complaint with them through the correct channels and have had no luck, or any kind of compensation or apology even though they agreed I was unfairly treated and the manager had lied about paying in cash and the refunds on sealed units. The store was not very busy but I was made to look stupid and was embarrassed and will never return. I would advise to go elsewhere as in my experience the phones are not always new and even Samsung and Apple state not to take an unsealed unit which makes sense.