Care Phone Warehouse are without doubt in 35 years of working in the retail head office sector the worst business retail customers services I've ever experienced and I question exactly what Andrew Harrison is actually doing other than having his head firmly buried in the sand. I signed a contract on the 19th Dec for a new upgrade with a promise on delivery by the 22nd. Nothing happened. I contacted their customer service provider, only to be cut off halfway through, and then the phones disengaged when I tried to ring back. Contacted the store to make arrangements for an internal transfer with the local store at Hinckley for collection on the Saturday morning, but was promised a delivery by Monday (Bank Holiday!). Arrived to collect it only to be told it was not possible and there was nothing they could do. On the 29th Dec, contacted their dispatch and was put onto again customers services as Leamington Spa were not picking up the phone, which turns out to be in South Africa! Failed to resolve the problem to get the phone delivered, but managed to transfer me to some unfortunate sole woken up in Asia....nice one. Went into the store in Leamington Spa to only be told there was absolutely nothing they could do as it was an IT problem. Also refused to cancel the contract due to the same problem. So with some choice words explained my feeling towards to business and the service provided to date. Completely useless. So, to summaries. No phone and no indication as to when it will be resolved and delivered. Contacted my provider EE who promptly arranged to send me a new phone and contract the next day and explained the conditions of the contract with Carephonewarehouse, you'll be cancelling this contract with no costs incurred by me. As for the service, shockingly bad. Useless in store advisories without any capability to resolves customer problems. Pathetic off shore customer service. No service in that. My advise to anyone thinking of purchasing a phone from this business, what ever the deal, don't. Because if it goes wrong you are on your own. To anyone considering joining the business, based on experience, there are better businesses out there. And for Andrew Harrison, you have got some serious issues to resolve in your business and you need to get yourself out the office and on the ground to understand the mess you've got! Having said all that, I wish you all a happy New Year but sadly can't convey this personally as I'd didn't get your phone! Mr R A Dale