Just after Chrismas I decided to buy a Huawei P8 lite to use it as a dual SIM phone. Found a good price online at Carphone Warehouse and as New Year eve was just 2 days ahead I dropped into a store to buy it on pay as you go SIM. I mentioned to the selling assistant that I plan to use it as a dual SIM phone but she never mentioned that the phone has the second sim slot disabled by the firmware version installed. I found this myself when second day I opened the box and saw the second sim slot accepts microSD cards only. I didn't even peal the foils from the phone or take out anything else from the box. In less than 48 hours I was naive enough to believe in Carphone Warehouse customer service. When I tried to return the phone in store and I found out that Carphone warehouse does not offer a refund for the pay as you go phones bought in store. I was a bit shocked as everything every other major accepts returns if the customer is not satisfied with the product or changes his mind. I called the customer service and explained my situation mentioning that apart of the fact the box was opened nothing else was removed or used. They could not help and asked me to liaise with the shop I bought the phone from. Very, Very disappointing customer experience and Carphone Warehouse - NEVER, EVER AGAIN!