Absolutely appalling customer service, bought a phone paying cash on 27th December, I was told it was not in stock but would be there next working day which was Tuesday as Monday was a bank holiday. In my opinion it was never ordered I went in to collect on Tuesday and was told it would be in on Wednesday. No explanation to why they would not give me my money back or check local stores for stock when I told them I was going away on business the next day. I spent the next two to three hours on the phone after being cut off four times. Only to find out the had twelve in stock in a local store, but I was told I would have to go and buy one from Hanley then go back to Tunstall to get a refund. So basically pay for it twice. I emailed a complaint and they do not want to know and will not accept responsibility that they were in the wrong, I will be taking it further and never buying from there again. And I will be sending them the bill for my phone calls when it comes through.