Car phone warehouse is one of the worst companies that I've dealt with in a long time. I took a contract out with them as my phone had crashed. Unfortunately, the SIM card that came with the phone became inactive on purchase (the fault).They said I needed to call the network provider during working hours and it will be activated. This was car phone warehouse way of passing the buck, after a few hrs of going back and forth, I got fed up and returned sim and handset to them. Which they refuse to accept return as it was not the store it was purchased. Although their policy states returns and refunds accepted at any store. After my husband putting up a fuss, miraculously they accepted refund. I'm been back and forth for days trying to get contract and phone cancelled, so my old number can be reinstated as it was in the process of being transferred to new line. It's caused me so much distress, all I've got is empty apologise. If possible avoid car phone warehouse and go direct to network.