I got my contract in August 2015.. And Iv had nothing but trouble with them they are an absolute nightmare! They were taking money out of my bank when they shouldn't be! Leaving me with bank charges! Over 40 messages had been sent to them regarding my contract and I sometimes get useless messages sent back to me that had nothing to do with my situation! Talking to a wall! I cancelled my direct debit because I got sick to death of the charges so I asked for another option.. I asked for a payment slip so I could pay my bill... I never recieved my paper bill.. Instead I get statements sent to me which is a further £2.50 on my contract! When I threatened them with court they turned my phone on for 3 days then cut me off again! Absolute joke!! Yesterday I recieved a statement saying my bill is now over £500!! Baring in mind Iv hardly used my phone and on the statement columns it shows 0.00! So how in the hell do you work that out?! I will be taking them to court & also the papers.