I took out a new contract, which included a fee for a phone. The phone I chose was a Samsung Galaxy S6 Edge, the purchase made on 8th December, from Cannock branch. I had to order the phone as the model I wanted was not in stock. I was able to collect the phone from the shop five days later. It was wrapped and stupidly I did not check it, as it was meant to be a Christmas present to me from my wife, so I handed it straight to her and she wrapped it for Christmas. Opening the present on Christmas Day I found that Carphone Warehouse had supplied the wrong phone, a Galaxy S6. On contacting the branch on Boxing Day I was originally told that as 14 day period had passed they could not authorise a change, the manager gave me a phone number to arrange a change. When I phoned the number I was told as it was not a web based purchase, I would have to go to the branch. I recontacted the branch and spoke to the manager and insisted he do something about the situation. He eventually made a call and told me to drop the phone into the branch. Although I had gone away for Christmas I decided to drive to the branch, a 50 mile journey. When in the branch I saw the assistant who originally sold the package. He took the phone and handed me a receipt for that. Then he found that Carphone Warehouse did not have any stock left of the phone I had purchased and he would have to make a back order, which would be sent to my home. He also said that it was not normal policy to take the phone back as it was out of the 14 day period. He needs to check Consumers Rights Act 2015 as it is 14 days from receiving goods, which was 5 days after the purchase date, thus still falling within 14 days. Also the rule should not apply, as Carphone Warehouse did not supply the product purchased. When the assistant made the back order I was not given any receipt to say this had been done. When I asked for a receipt he said he was not allowed to give one. He claimed that as he had typed it into his computer and it was on screen, that was enough evidence. I insisted as I had no written evidence of ordering the phone I wanted something to show for the purchase I had made. He then replied it was "illegal" to write a receipt. I ignored this statement and said that I would not leave until I had something written down as evidence. He eventually gave me a piece of paper from a headed Carphone Warehouse notepad saying a phone had been ordered and he wrote his first name. It is now 4th January 2016, nearly a month after the initial order and I still do not have a phone! To update, I have seen the manager of their Cannock branch who admitted the error and has apologised for the mistake and said he is chasing up the order but claims Carphone Warehouse has no stock. When I discussed options for cancelling he had claimed that head office said that would not be possible as part of the mistake by the store salesman was to put the wrong phone on the initial order. I obviously thought I was signing for a S6 Edge, on the form but in faint dot matrix type, the word Edge is not included. Unless you worked there you would not realise the code, especially as an Edge had been requested. Again to emphasise both the salesman and the shop manager admitted the error and have offered some form of recompensation. They also accepted the returned S6, again acknowledging their error. It is now January 18th 2016 and I am still without a phone, that had been initially ordered on 8th December, with payment made.