Very happy with the phone I purchased however my experience with Carphone Warehouse has been appalling. Initial purchase is all well and good but the minute you run into problems is when you're going to really regret buying from Carphone Warehouse. Pray you never have to call their customer service helpline - worst "customer service" I have ever experienced. Company will avoid admitting mistake as well as any responsibility for fixing any issues that arise with your purchase. Paid £89.99 for the phone and an additional £20 for an EE sim with £20 credit on it. A good deal but oh boy did it end up costing me. Was sent a sim card with no credit on it. Called up EE to get the issue resolved and was told to contact Carphone Warehouse regarding the matter. Called up Carphone Warehouse and was told there was no record of me nor my purchase on the system so they couldnt help. This seems to be a recurring problem with Carphone Warehouse as another of my friends experienced the same situation - bought a phone from Carphone Warehouse, experienced some issues with the phone, called up for help and was told there was no record of him or his purchase on the system either and tried to avoid all responsibility of dealing with the problem. Anyway, after 3 hours on the phone with them repeatedly giving them my details, explaining that I had the phone in my hand along with the receipt, as well as being passed onto about 6 different people including multiple managers, they eventually found me on the system. Even so, they claimed still couldnt help. They guessed that the sim card they had sent out was faulty. I requested a £20 refund for the credit I had purchased to which I was refused on the grounds that the company doesnt give refunds for phone credit purchased. Fair enough. I asked what could be done. Could I be credited the £20 onto my sim or maybe get sent another sim with the £20 on it? Apparently not. So I've paid £20 for credit that I haven't recieved nor does it look like I will ever be receiving. After 5 hours on the phone with them they eventually told me to go in store and get it figured out there as there was "nothing they can do over the phone". The frustration is unreal. Not sure how this company gets away with providing the "customer service" it does. Terrible company, will never buy from them again.