Stay well away from Carphone Warehouse! MY problems commenced when I returned my Samsung S4 Galaxy for repair for a charging problem, under the two year warranty. When I left my phone on 30/12/15,I was informed that the repair could take up to four weeks. During this period, I attempted to track the progress of my repair, which is advertised on Carphone Warehouse's web site but this proved to be a complete waste of time. I was informed that I would receive a text when my phone was ready for collection. After waiting the stated four weeks, I re-visited the store to ascertain what progress had been made on my repair. I was then informed that I would receive a "new" phone,which I was really pleased to accept. I subsequently requested that the phone was set up in the store and everything appeared satisfactory. However,approximately,two hours later, the phone screen went completely blank. It was then, that serious doubts appeared, regarding the sincerity of this offer of a "new" phone, as I then was of the opinion that this phone was obviously not "new", as was stated.I also was of the opinion,that I had been misled as i had, in fact, been supplied with a used phone,which was in totally inferior condition to the one I had left for repair. On returning to the store, the same day,I was told my repair would take a further two weeks,subsequently I received a text saying my phone was ready.On arrival at the store,I was told I would be receiving a replacement phone.However,after waiting a considerable time,I was informed that I could not collect the phone because they had sent the wrong one. Absolute total incompetence!!!!! The repair service...or should i say lack of service is obviously not fit for service and appears to be designed at driving away once loyal customers of Carphone Warehouse! The 3 phones, I currently own, 2 on contract and 1 on pay as you go,all purchased from Carphone Warehouse,will certainly be the last ones I purchase from this company.This is extremely unfortunate,as I have always been impressed with the overall customer service I have received in the store in Darlington.