LONG RUNNING SAGA WITH CARPHONE WAREHOUSE TAKES YET ANOTHER TWIST AND TURN!! Further to my previous e mails,regarding the repair of my Samsung Galaxy S4, which has been ongoing since 30/12/15,when I left it for repair,approximately six weeks ago. Quite honestly,it has proved to be an extremely unpleasant experience,with a series of unbelievable,totally incompetent examples of atrocious customer service, with regard to the so-called "Repair Service." On 18/2/16, I received another text, informing me that my phone had been repaired AGAIN, and was available for collection. .On entering the store in Darlington my hopes were somewhat raised when I noticed the presence of Adam,who on all previous occasions has proved to be an absolute credit to the company, and, he, himself, in my honest view, is fully worthy of a 5 star rating. However,based on my previous experiences,he has had the unpleasant task,of working diligently, on my behalf, in an effort to correct the totally incompetent errors made by others who are not visible in the store. In fact, this,unfortunately, was to prove the case YET AGAIN!!!!!!!!!!!!!!!!!!!! As i waited for the apparently simple task of collecting a repaired phone, my initial trepidation began to be confirmed, as Adam disappeared into the back room for quite a considerable time, only to state that the wrong phone had been sent YET AGAIN !!!!!!!!!!!!! ABSOLUTELY UNBELIEVABLE !!!!!!!!!!!!!! How do some people manage to get jobs and keep them !!!!!!!!!!!!!!!!!! ?????? By now, my considerable patience was finally exhausted,and I calmly recorded a formal complaint and also stated I would immediately e mail the chairman of CPW directly to voice my grave concerns. Adam,again went on the phone,for a considerable time and finally, for, whatever the reason,someone in CPW decided to use a little bit of common sense, and i was offered a " truly new" Samsung Galaxy S5 neo,as well as a S5 Essentials Pack, which I decided to accept, though I would have preferred to have had my original S4 Galaxy repaired correctly. Throughout this extremely, prolonged,unpleasant experience, I have consistently complimented the staff in the Darlington store on their overall customer service, in particular Adam. However,one member of staff certainly did not impress me ,when I politely asked her where Adam has disappeared to, only for her to reply in an extremely abrupt manner, then to instantly , rudely turn her back towards me ! In conclusion, I have become aware of not believing the vast majority of what CPW say, but I feel relieved that this extremely unpleasant experience will not be repeated, as CPW has totally lost me, as an ex loyal customer.