Worst company I have dealt with in years. Staff generally disinterested but also hampered by idiotic company policies and computer systems that don't work. Get disconnected while waiting on the phone, Get stuck in touch tone menus that stop working and have to hang up and call again. Can't call the local store - get told try again later and get charged 11p each time. When you do manage to get through and you can understand the accent you are talking to they can't do anything about your problem. When you are at the end of your tether and want to complain you are invited to contact their CEO Charles Dunstone. This involves filling in a web form, but, don't bother because you won't get more than an automated email in response.