I ordered online but the order did not go through and Cpw could not give me any reasons why the order was rejected. Again no apology was issued. I made a complaint but they were very dismissive. Anyway, I though it happens. So I call up and they rekey the order a week later, and I receive my phone okay. However, it doesn't stop there. As if that was not enough, I receive my order finally at the end of the week and when I try to use the phone, I get no signal. Assuming that there is an issue with the SIM card, I call Vodafone to find out if there is any issues with the network - they are unable to find my details on they system because Carphone Warehouse have not passed any of my details to them. What kind of service do you call that? Then I call the Cpw call centre this morning and what am I told? They are requesting a manual connection which could take up to 3-5 working days. So it is now already over 2 weeks from when I was promised next day delivery and a working handset and I don't even have any functioning device. This is the worst company I have ever dealt with, where there is no regard for the customer at all! As their agent said, there is nothing she can do for goodwill (because they don't have any!) Shame on you CPW! I wrote another complaint again but once again, I received a dismissive response that they had tried their best and couldn't do anything more. Most pathetic company ever!