Went to the Brent Cross shopping centre branch to buy a basic Nokia phone. It was out of stock but very nice chap told me it will be in in a few days and and when I come back would transfer my contacts over free . I came back a few days later and was told they would charge me £15 to transfer my contacts over . I was told that chap who agreed to transfer the contacts free should not have and that they would not do it for me even if I bought the phone. I complained that I came in specially but they refused and then someone else told me they would charge £20 . I bought the phone and left the store . I went home and charged the phone and inserted the sim only to find the phone was faulty and did not work.