Tempted back to carphone warehouse after 11 years as they promised me the best deal and great customer service. Now I remember why I left in the first place. Ordered my new phone to be delivered on a nominated day just before I was due to go away on business. On day of delivery had no message with tracking information so called customer services and told phone hadn't been picked from the warehouse and wouldn't arrive that day. I'd still be waiting now if I hang called.... Explain I was going away and said I'd collect from store. Was told I would get a phone call back to see what could be done. Phone call three hours later saying that there would be no delivery and could not collect from store. Earliest delivery Monday even though I explained I wouldn't be around to take delivery. Asked to speak with manager but they were in meetings or on other calls. Was told that I had to get off the phone as they were too busy and had a que on the phones. Woman put the phone down on me but as I hadn't disconnected the call I was still there. Was told no point complaining as I'd have the same response. Totally unacceptable service and no way to run a business. I wonder how CPW would feel if a bill wasn't paid on time and was told by their customer not to worry but a payment would be made at some point in time. Although they claim order by 5pm for next day delivery this was not offered as a solution either. DO NOT USE CPW!