I bought a Sony z5 today over 400 pound, that I had saved up for, for ages, I bought it at Westwood cross, the man who served me, Anthony, droned on and on about cover, I declined, still he went on and on, I just wanted a sim free phone on payg, no cover no insurance just a phone, still he went on and on, I asked if he could put my sim in and show me how to work the phone, he mumbled something about a 14 pound charge, after more droning, he handed me a box, by now I just wanted to get home, on the bus journey home, I realised I had just payed 449 pound for a box, it could of been a bomb for all I knew, he didn't even show me the phone first! Anyway when I got home my sim didn't fit, I needed a nano sim, I phoned my network that said they could send me a sim but it would be a new number, I do not want to change my number, so took it back to the shop for a refund, no was the reply we don't give refunds, I am in the process of making a formal complaint, but after reading the reviews here, it's probably not worth it, unless you have a contract phone or broadband no one will help.