ILFORD EXCHANGE IG1 - the worst customer service I have experienced in store . The female assistant manager was unhelpful , abrupt and rude. She was not forward thinking and practically accused me of lying . She was worthy of being fired . It was obvious there was little choice in appointing someone of her calibre as she was the major unprofessional women I have met . At no point did they tell me That if you buy in store that i cannot ever refund even if goods are faulty .and when I said this the assistant manager said she had to I ask the assistant first. Then she said it was in the small print I signed yet she show e me web page. I mean I went into store so why is she showing me her web page for ? There were no clear notices anywhere informing customers that certain networks will not do a 14 day cooling off like most shops will to avoid come backs . I asked her if she would call Head office or customer services on my behalf she said no she can't and I should go off and call myself . I couldn't believe my ears . Quietly I left the store . It clearly suited them to be underhanded and tie people in as assistants would highlight this as refunds policy are a priority for customers . Yes the assistant who serve me on the 9th may have innocently forgot to point it out but why was I treated as a liar ? What if the assistant said she did tell me in fear she did sowmthing wrong ? Then it would have been her word against mine . And to suggest an exchange in a faulty item and no refund ? That's against law is it not ? Yes maybe an exchange if you don't like it but a faulty product ? Then another young man was rude and started swearing not at me but generally over the phone . And at one point out the phone down after speaking to his manager and when I rang back he kept cutting me off ! Shocking behaviour even after I said I wouldn't make a complaint against him . But I did in the end after how he treated me . These people need customer service training and need to be held accountable for their behaviour . I am considering making a complaint to the regional manager. I mean is it getting that hard to employ the right sort of people in ilford? Are car phone warehouse that desperate to put the likes of that assistant manager In her post ? She was pathetic , non dynamic and an embarrassing specimin of a manager who did not make the grade it seems but none the less was made Asssistsnt Manager ? Wow . (Saying that after I went home and called customer services myself I got a full refund, having spoken to customer services on the phone but went into another branch to get the refund . BECKTON BRANCH BRILLIANT AND SENSITIVE AND UNDERSTANDING STAFF . customer services were brilliant with my complaint . ) The unprofessional service I received from ilford today made me never want to enter again but the Manager needs to know and if he responds as badly then he will be reported too. NASTY EXPERIENCE TODAY I will be seeing the manager next time I am shopping as he needs to know how rude his staff are. There are local people who have high standards and expect good customer service that is their job ultimately . Makes me laugh how they behave so important and as if it's their job to put up barriers to customer satisfaction . If they knew the occupations of half of their customers they would feel very inadequate, sorry but the arrogance made me cringe . Beware of Ilford Exchange - date 19 March 2016- Shame on the two peopl who delay with me today and if they read this they will know who they are.