After coming out of Vodafone for the lack of coverage reasons I opted for EE. I mistakenly went the route of Carphone warehouse. I set up a sim only contract of 1000 minutes/unlimited texts/2GB. I expressed the importance of retaining my existing number and provided a PAK code, so we went through all the set up process etc and was dutifully informed that my nano sim would be with me in two days. All fine and dandy there. By the third day my sim had not arrived so again I contacted Carphone warehouse to be informed that I had cancelled my original order, which was news to me...so we went through the whole process again and was promised delivery a prompt delivery, which to be fair was the case. After fitting the sim I found that the sim was not activated so again I contacted Carphone warehouse and finally spoke to an agent who advised me that the sim was activated and gave me a process to initiate the sim. This process failed so I was put through to a "help desk" and I use the term lightly. I was told that I would have to go to the service provider to solve the issue which consider a bit of a liberty as I had taken out the contract with Carphone warehouse and not EE. However I pursued this route and spoke to EE direct which was no doubt what I should have done in the first instance. I was told that my problem was quite common place, not a surprise there then but what was a surprise was that Carphone warehouse had not set up my phone using my Pak number and had they given me 1GB instead of the agreed 2GB. So in essence much less for the agreed amount. The guy at EE was knowledgeable, helpful and charged me less for my 1000min/unlimited texts/2GB than Carphone warehouse. He even saved me the trouble of cancelling my contract with Carphone warehouse. What did I learn from this ? Go direct to the service provider, they after all are the people to deal with in the event of any problems and you save money also.