Bought a new Samsung S5 mini from Caphone Warehouse , Leeburn Rd, East Kilbride in December 2015. Worked fine until March 2016. Returned to shop for repairs 10th March as 'not connected to network' problem. Returned on 24th March to shop for the phone or a refund as website quotes that repairs carried out within 14 days. Manager refused refund!!! Checked 'repair tracker' on website, this a joke, phone only showing handed in for repairs, no update on progress 14 days later. So, had the phone for 3 months, for 10 weeks it was fine but now nearly 3 weeks in the repair shop. £240 smartphone phone returned for repairs and only offered a 2G to replace it, refused that right away. God knows when I will get my phone back? A very poor customer service from CFW. WHAT CAN BE DONE TO MAKE THIS COMPANY HONOUR THE PROMISES ON THEIR WEBSITE?