I purchased my upgrade online, I request the delivery at home, I don't know for what reason but the phone has been,apparently, delivered to my neighbor, even if we don't have any proofs of it, and even if online says clearly ''DPD will leave a card, telling you they tried to deliver. Please call the number on the card to arrange a convenient time for your order to be delivered.'' and since then they never help me, left me without phone for now 3 months, keep paying my monthly contract, saying that i have to deal myself with police, or DPD, it is not them problem...(even police said why do i need to deal with something that i have never received??) THANKS FOR THE GREAT EXPERIENCE CARPHONE WAREHOUSE.