This company are saying I incorrectly gave them my debit card details wrong over the phone to refund my money, despite being sent multiple orders using same debit card and are now refusing to pay back my money of a refund. They have confirmed receipt of phone but won't return the up front cost back to me. Please can someone help me? I have tried the Financial Ombudsman - apparently Carphone Warehouse are not obligated to communicate and therefore can get away with stuff like this. I'm out a fortune sending recorded delivery letters. I'm afraid to claim through small claims court in case I mistakenly called a digit out wrong while being really upset in their branch while speaking on the telephone to their main customer services - which are completely useless and they win the case. Surely, I have some rights to my money back despite calling a digit out wrong - just in case I did. I emailed my details to them sent them via recorded mail on numerous occasions this is ongoing 6 mths.