This is the worst phone company I have every had the displeasure of dealing with. I ordered a sim card online only to be told I needed to go into store to activate it. I then said I was leaving as I did not sign up for this. The women on the phone agreed and said I would not be charged for anything as I was leaving within 14 days of starting the rolling contract. All should have been fine and I would not have took the time out of my day yet again to write this review. But not this waste of space, company couldn't even cancel a contract and agree to what they promised me as they continued to charge my bank account. I have no cancelled the direct debit after noticing two payments have been made. I called up to get a refund only to be told I had to go into the store again. Are you actually being serious? Why? why should I waste more of my life sorting out problems created by this unfit so called mobile phone parasite of a company. I hope you get shut down for the sake of humanity!