Bought a new galaxy s7 online only for 3 weeks later whilst on holiday the camera wouldn't focus the fast charge stopped working then it just turned itself off a day so on my return rang carphone warehouse who told me to take it into a store. I took it to Junction 32 at Castleford where the most unhelpful woman told me it would need sending away for repair as we were outside the 28 day exchange (bearing in mind if the phone had come from anywhere else they exchange up to 3 months old) and it could take up to 4 weeks so I've had a top end phone for 5 weeks and they want It for 4 weeks to fix oh and they didn't have any spare phones to offer me to keep me going whilst its repaired. Great! I only shopped with carphonewarehouse again because they had gone in with Dixons as they were always rubbish in the past but thought thing might have changed but obviously not still as rubbish and don't care about customers as ever. Never again will I spend money at Carphonewarehouse.