Absolutely gobsmacked at the complete lack of service received in the Brent Cross store this evening. I was shopping for a new phone cover and on picking one was told at the till that the marked price was in fact £10.00 more than the cost shown on the display. The salesman checked this with the Branch Manager, who told him to take them off of the display and correct the issue. As this was the case I wanted I continued with the sale. The till receipt was printed off with authorisation codes, but there was an issue in printing the Carphone Warehouse invoice, being told that should there be an issue with the case I would need the invoice I waited. Again the Branch Manager was called to resolve the issue who promptly said that the sale had not gone through, I pointed out the authorisation code and was told that he had checked the store stock at that they had only ever held 2 of these items and the stock was still showing 2 and that I could verify this at the cash point outside the store. The cash point not being part of my bank did not allow checking of recent transactions so had to call once I returned home. Surprise! £39.99 had been deducted from my account. Now I will have to take time out of work tomorrow to try to get a refund. I'm furious.