Went in to get a replacement phone as I dropped it and the screen cracked. I was told that I would need to pay over £60 excess fee despite having insurance. The staff said I would be better off with a new phone. I was led to believe I had 14 says to cancel found out this was complete RUbbish. I am now locked into a 24 nth contract and paying MORE than if I purchased the same phone with 02. Also found out my old phone only had a £20 excess. As for their Price Promise don't bother. The staff in store did not know squat and said i had to tell them on the day that i had seen the deal cheaper...rubbish the online documentation does not say that its up to 14 days after the purchase was made including upgrades. As for calling customer care forget it.If you make a complaint your then told you cannot get the Price Promise unless you made the purchase online. This is not stipulated on the Terms and condition the company have online either. I will never use this company again .????