Cancelled a purchase (as I found a better offer) before I even received the mobile phone at the beginning of December 2015. I was advised I would receive my refund of the £50 deposit within 7 days. Been fobbed off on numerous occasions advising that they had taken the wrong debit card details (they didn't take them down wrong when they took the money!). Tried going through revolver and the ombudsmen and they have refused to work with them. So basically still not received my refund 5 months on!! Will never use them again and advise all that I meet to stay away from this terrible company!